Refund & Returns Policy

At Sweet Fashion & Printing, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition

• Be returned in its original packaging

• Include all accessories, tags, and accompanying materials (if applicable)

• Be accompanied by proof of purchase or order confirmation

Items that show signs of use, damage caused by the customer, or are returned outside the return window may not be eligible for a refund.

Return Method

All returns must be submitted by mail. We do not offer in-store returns or exchanges.

Before returning an item, please contact our customer support team to obtain return instructions.

Return Shipping

If your return request is approved, we will provide return instructions.

• For damaged, defective, or incorrect items, return shipping costs will be covered by us.

• For customer-initiated returns (such as ordering the wrong size or changing your mind), customers may be responsible for return shipping costs unless otherwise stated.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Clear photographs of the item

• Clear photographs of the packaging

Please send this information to:

Email: info@sweetfashion.us

Claims submitted after 7 days or without sufficient documentation may not qualify for a refund, replacement, or store credit.

Refund Processing

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used during checkout within 5–7 business days. Processing times may vary depending on your financial institution.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, size, or color, please return the original item (if eligible) and place a new order.

Non-Returnable Items

The following items are not eligible for return:

• Items returned after the return period

• Items that have been used, worn, or damaged by the customer

• Gift cards (if applicable)

• Final sale or clearance items (if marked as non-returnable)

Contact Information

Sweet Fashion & Printing
105 W Rialto Ave
Rialto, CA 92376
United States

Phone: +1 (909) 633-6343

Email: info@sweetfashion.us

Customer Support Hours:
Monday – Saturday: 11:00 AM – 5:00 PM (Pacific Time)

We aim to respond to customer inquiries within 24–48 business hours.